Voice Management Guide
The Voice Management user guide
Finding recordings of conversations
To enable call recording, you must check at least one of the boxes found in:
- Operators: “Record communication (incoming/outgoing)”
- Groups: “Record communications”
- Numbers: “Recording”
Each call has a unique ID. This will allow you to find it in the Voice Management statistics, so as to access all of the information concerning the call.
You can find your sounds via:
Statistics: in the “stats” tab you can find all of your cold statistics from your contact centre, as well as all of the recordings of the various calls.
Sounds: in the “sounds” tab”, under “recordings”, you will be able to sort calls, in particular according to their ID, in order to find the one you want to listen to again.
As an administrator, you can request the ability to delete recordings. This is a permission assigned by Axialys. If, as an administrator, you do not have the ability to delete a message, you can request this permission from our Axialys team.
By default, call recordings are saved on a rolling 30-day basis. To increase this time period, please contact your commercial contact.
If you are looking for the recording of a call that took place within a deleted group or with a deleted operator, you can only search for it via the date of the recording or via the call ID.