Voice Management Guide

The Voice Management user guide

Integrating a message into the IVR

When creating an IVR, you have the ability to set up a message. This can be a message or a piece of music. This message can be a welcome message, or a message indicating that you are close – be this during your closing hours or during an exceptional closure of your Contact Center…

  • Select “Pre-set sound” in “Type of sound” then in your “Sound(s)” drop-down menu select the message or the music that you wish to integrate into you IVR.
  • Integrating a message into the IVR
  • Integrate a message or music into your IVR