Voice Management Guide

The Voice Management user guide

To start
- Prerequisite
- Home
Administrator
- Importing sounds to your IVR
- Creating a routing
- Importing a directory
- Prohibit transfers to certain numbers
- Creation of a skill group
- Gestion of an operator
- Creation of an IVR
- Satisfaction survey
  - Carrying out a satisfaction survey from an IVR
- Campaign
  - Outgoing calls
- Webcallback
  - Link WebCallBack
  - Generating a WebCallBack link
- Gestion of a supervisor
  - Creation of a supervisor
- SMS service
  - SMS in the operator toolbar
  - SMS in the operator toolbar
    - SMS in the operator toolbar
Statistics
Operator
Supervisor
Technical side
- API
- SSO authentification
  - SAML Authentication & Voice Management
  - SAML authentication with Microsoft Azure AD
Call recording
- Recordings of conversations
Integration
- Application setup (Microsoft Dynamics)
- easiware integration
- Salesforce
  - Integration with Salesforce
  - Transcripts of conversations in Salesforce
- Zendesk
  - Configuration of integrations

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Integration in hubspot

Want to install the Axialys application in hubspot? Nothing could be simpler!

1 - Installation of the Axialys package in Hubspot

From the Axialys application page of hubspot : 1- Click on the install button on the page 2 – Choose the portal on which to install the application 3 – You will be redirected to a personalised page requesting authentication information for the axialys API ( To be requested from the CSM team beforehand )

5- Une fois ces informations validées, l’installation est terminée !

2 - From the Marketplace

Coming soon !

Voice Management Guide

The Voice Management user guide

1 - Installation of the Axialys package in Hubspot

2 - From the Marketplace

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