Voice Management Guide

The Voice Management user guide

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IVR Duplication

IVR or steps duplication

Once on the tab “steps” of the Voice Mangement (new version), you have the possibility to duplicate an IVR or steps of the IVR.

To do this, select the step(s) you want to duplicate. Once selected, the ‘Duplicate’ button will appear in the toolbar on the right of the screen (as below).

By clicking on this button :

  • The selected steps will be automatically duplicates.
  • The steps and the parameters of the parents steps will be preserved
  • The duplicated steps will be named as the parents steps following by the word “copy”.

Once duplicate you will be free to amend the parameters.

  • Summary

Steps and IVR duplication